5 trends in 3PL to watch out for in 2023

Third-party logistics is a growing area, and expectations are that this upward trajectory will continue into 2023 and beyond. In fact, ReportLinker’s Third-Party Logistics (3PL) Global Market Report 2022 found that 3PL is expected to jump from a $906.98 billion USD valuation in 2021 to a $1,418.70 billion USD one in 2026 worldwide. That’s a compound annual growth rate (CAGR) of 9.2%.

This rosy outlook almost belies recent events that have affected trade everywhere. As we all know, the sharp bounceback from the Covid shutdowns created bottlenecks that resulted in inflation. Transportation costs shot up, packing costs shot up, and the high demand for almost everything produced shortages.

But let’s not forget that Covid was a boon to online sales. Shut indoors, consumers relied on ecommerce for almost all their needs, from goods to groceries. And this reliance has turned into a habit, a new way of shopping for almost everyone. Because of this, more and more companies are using online platforms to showcase and sell their offerings, and that means more business for those organizations that specialize in taking care of fulfilling these orders and shipping them out to the customers: the 3PL companies.

Given this increased focus on 3PL and its growing importance in the supply chain, we thought it would be interesting to jump ahead and take a look at trends that are expected to take hold in the space in 2023.

 

5 trends in 3PL to watch out for in 2023

NTT 2023 Third-Party Logistics Study reported that the most frequently outsourced activities are as listed below:

Activity Percentage of outsourcing
International transportation 52%
Warehouse operations 43%
Domestic transportation 69%
Freight forwarding 60%

Let’s use the NTT 2023 third-party logistics study as a basis to figure out X 3PL trends to watch out for in the coming year.

1. Success through synergy

71% of the shippers said partnering with a 3PL company contributes to improving customer satisfaction. Naturally, they plan on leveraging this partnership increasingly in the future.
The trend of consolidating the powers of shipping and 3PL providers is creating a synergy beneficial to every party involved – manufacturers, customers, shipping companies, and 3PL providers. This synergy not only improves the effectiveness of logistics but also cuts costs. This year might see more consolidations as both shippers and 3PL providers realize the power of synergy.

2. More reliance on IT capabilities

Shippers expect more technological advances from 3PL providers. They believe 3PL providers should not only provide shipping but should also give tactical advice on transportation management and potential improvements for their supply chains.

For 3PL providers, this means they should invest more in technological advances in 2023 to gain a better hold on the market. When shippers were asked about the IT capabilities expected in 3PL providers, they listed some of the execution and transaction-based technologies as crucial. Sixty-two percent of shippers believed 3PL providers could assist them in transportation management planning (an increase of 11% from the previous year), 57% said transportation management scheduling (an increase of 6% from the previous year), and 40% said warehouse automation (an increase of 23% from the previous year). Thus, if you’re a 3PL services provider, investing in these areas could reap huge benefits for your company and your clients.

3. Efforts to counteract labor shortages

Right now, there’s a shortage in labor. In fact, 78% of 3PL companies say they are short staffed.

In answer to this, we predict that while 3PL companies will be offering higher hourly rates to low-level staff like pickers, packers, and drivers, they will be more reliant on technology like robots and storage and retrieval systems. The stats are that 84% of 3PLs are either replacing workers with tech already or considering it. We expect this trend to expand.

4. Banking on reverse logistics

The reverse logistics market – or goods that are returned by the shopper – was valued at $635.6 billion USD in 2020 and is projected to reach $958.3 billion USD by 2028, which is a CAGR of 5.6%. In other words, it’s huge.

There’s a lot that has to be taken care of when goods are returned. They have to be checked out and the inventory has to be updated. Plus, some items may need to be repaired or have parts replaced. It’s a whole logistical process in itself, and it needs a dedicated staff and planning. All this can be costly, but it’s important to remember that freely accepting returns without question encourages customer loyalty.

With this in mind, we expect reverse logistics to take a bigger slice of the business 3PL companies handle in 2023, and we predict that that will grow even more.

5. There’ll be more emphasis on sustainability

The entire world is moving towards sustainable practices, and 3PLs are no exception. Consumers expect it, and it’s the right thing to do.
For 3PLs, sustainable practices mean using electric vehicles and products like cleaners that are recyclable. We expect this trend to continue and expand in 2023.

 

Conclusion

As the online-sales market grows, so will 3PL companies. In that regard, 2023 should be a challenging but exciting year for them.

In anticipation of that growth, if you’re part of a 3PL company, you should have a good automated system in place. We suggest our Cin7 Omni. To learn more about our software and the superior advantages it offers, click here to request a demo.

Posted in 3PL

What is 3PL fulfillment?

Fulfilling customer orders is a significant part of any business. This order-fulfillment process starts when the customer places an order and ends when it’s delivered to the doorstep.

Many companies facilitate fulfillment by using a third-party logistics (3PL) company. 3PL providers can manage the entire supply-chain process from warehousing to fulfillment. In addition to these services, 3PL can also take care of inventory forecasting. Outsourcing through a 3PL is a good solution when a business grows and is no longer able to handle its order-fulfillment processes in-house.

For any 3PL fulfillment company, there are five basic stages of the fulfillment process. The company retrieves items for the order from the warehouse, then picks, packs, ships and delivers them. Let’s better understand the steps involved to get the right product to the right customer at the right time.

 

5 stages of 3PL fulfillment

1. Receiving

Even before an order is placed, inventory has to be stocked in a warehouse. If it isn’t there, or if there isn’t enough of it, orders can’t be fulfilled. When the 3PL receives inventory for its warehouse, it will typically fill out a Warehouse Receiving Order (WRO), a document that lists the names of the items and their quantity.

After this, each item undergoes a quality check and has its barcode scanned. By doing this, the 3PL company can check the accuracy of the WRO and make sure that items are stored in the right bins. This is an essential part of their warehousing.

The process is facilitated by state-of-the-art software, such as Cin7’s warehouse-management software, which takes care of managing the inventory the 3PL holds and its warehouse operations.

2. Picking

When a customer’s order is ready to be filled, the Warehouse Management System (WMS) produces a list of the items, called a picklist, and assigns a warehouse associate to pick each of the items from their respective storage bins. To ensure the associate picks the items in the most efficient way—one that takes the most direct route around the warehouse and entails the least amount of walking—a picking pattern is produced. The software easily generates both the picklists and picking patterns.

When picking has been completed, the items of an order are scanned and set aside for packing.

3. Packing

At the packaging station, a team places the items for an order in a box and pads them with appropriate packing materials such as bubble wrap. Ideally, the 3PL fulfillment provider will choose packing material that is secure, yet lightweight enough to keep shipping expenses low. A seller can also usually ask for special packaging to be used. Once packed, the whole box is sealed tight with tape and a shipping label is attached. This contains all the information necessary to get the goods to the customer. At this stage, the packing department will also make sure that the weight and dimensions they have for the package are correct.

4. Shipping

Before being shipped, packages ready for dispatch are separated into their destination areas. This way, all packages intended for a particular geographical area are put together on the same transportation.

At this stage, the 3PL company can either take care of shipping and delivery for you, or you can arrange for a courier company like UPS or FedEx yourself. If your company is small and you don’t have many packages to deliver, it’s usually a good idea to have your 3PL take care of shipping because they will have negotiated good rates with the carriers. They will also know which shipping method to use to get your goods to your customers in the fastest time possible.

5. Returns

Returns and refunds are a fact of life, especially in online retailing where the customer doesn’t actually see the product they’ve bought until it arrives. For whatever reason a product is returned, there has to be a way for it to be done hassle-free. This ensures customer satisfaction. A good way of streamlining returns is to have your 3PL include a return label with the item they’re shipping.

Your 3PL fulfillment provider should make sure that each item they handle is in perfect order before sending it out. When an item is returned, its condition should be checked again and documented. Based on company policy, an item in good condition will either be placed back in the warehouse or be disposed of.

 

How to have a good 3PL experience

The best way for you to have a good experience from your 3PL is by being able to have oversight. If you have Cin7, you’re able to check on your inventory that’s in their warehouse in real time, know what orders are coming in from which sales channel, and batch track. Batch tracking lets you know things like which group of items a defective one came from and when expiration dates have been reached. Cin7 software will also give you advanced reporting on all aspects of the fulfillment process. Why not book a demo with our experts today?

How can third-party logistics (3PL) improve your supply chain?

Nowadays, when it comes to businesses moving their goods through their internal systems, disruption seems to be the new normal. Events like a pandemic, trade sanctions, and war can seriously affect this supply chain, creating problems for internal logistics, and ultimately, the delivery of goods. To avoid this, companies should be thinking of ways to overcome these obstacles, putting strategies in place to ensure the smooth running of their supply chains.

A good solution to these problems is third-party logistics (3PL) software.

In this article, we’ll take a deep dive into 3PL and show how partnering with a 3PL company can streamline your business and make it more efficient.

 

What is 3PL?

There’s 1PL, 2PL, and 3PL, and PL stands for party logistics. The first, 1PL, describes  a business that directly delivers its orders to its customers. The second, 2PL, means that a business hires an outside courier service to deliver goods to customers.

In 3PL, a business outsources its supply chain management to a third party. This could include everything from internal logistics to order fulfillment, or any aspect of it.

3PL services you can use include:

  • Warehousing,
  • Transportation,
  • Picking up,
  • Packing, and
  • Last-mile delivery.

You can choose the services offered by 3PL according to your needs. However, since 3PL providers focus totally on logistics, using their expertise to streamline your internal processing and order fulfillment can only improve your supply chain.

How does 3PL work?

Well, that depends on which services you use. But as an overview, this is how a typical 3PL arrangement works:

  • Your entire inventory is stored at a 3PL warehouse. Here, SKU numbers are assigned to your items for easy identification, and they are separated into designated bins.
  • When a customer places an order with you, it’s forwarded to the 3PL company for  fulfillment. To make it even easier, modern order management software will  automatically send the order to the 3PL provider’s warehouse. You don’t have to do anything.
  • At the warehouse, a team breaks down your customer’s order, identifies the storage location for each item, and retrieves them.
  • When all the necessary items have been collected, they are packed in a delivery box, which is sealed shut. An order receipt and shipping label are then printed and attached to the outside of the box.
  • A shipping carrier, organized by the 3PL provider, picks the box up from the  warehouse and delivers it to the customer.

This is how a 3PL provider helps you with order fulfillment.

 

How leveraging 3PL in a supply chain can help your business

Let’s discuss how a 3PL provider can benefit you.

1. Cost benefits

If you choose to do it alone, you’ll have to buy or rent your own warehouse space. That, of course, would mean hiring and training staff to work in the warehouse.

3PL can eliminate this expense, enabling you to put more money into other areas of your business, such as sales and marketing. A move like that could increase your revenue. What’s more, since 3PL providers specialize in logistics, extensive networks they have in the supply chain means they can negotiate better rates.

2. Focus on core competencies

Handling the fulfillment process on your own, means going through a painful trial and error period while you set the system up. Inefficiencies in your warehousing and order processing will cost you time and money.

You won’t have to worry about any of that if you use 3PL. They’ll take care of warehouse management, carrier selection, the paperwork, and choosing the best shipping routes. After all, who better to handle your fulfillment than those who specialize in it, right? Using 3PL will free up time you can spend on your core competencies, leaving the 3PL you use to leverage theirs.

3. Access to expert knowledge

In the logistics industry, 3PL companies are well regarded. Their deep knowledge and  technical know-how could be a game changer for your business if there’s a disruption in the supply chain. That’s because if an unforeseen circumstance occurs, they are able to make the necessary adjustments to ensure that your order gets fulfilled as quickly as possible.

The fact that they specialize in supply chain management means that they’re constantly   upgrading their systems and using sophisticated technology like a warehouse management system (WMS).

All this helps track inventory in real time, giving you information you need to make good, data-driven decisions for your business.

4. Flexibility

If you are planning to expand into new territories, a 3PL can offer you flexibility. It can enable you to test new ground without having to put money into warehousing or staffing.

It means, in short, that you can try out a new market with limited upfront cost to see if it’s  worth it or not.

5. Ensures compliance

Whether you plan to fulfill orders locally or globally, you need to comply with many federal, state and local laws. Joining hands with a 3PL provider can help.  Regulations can be complex, and constant updating means they change over time.  Working with a 3PL ensures that your logistical operations are compliant with the law.

For instance, if you deal with consumer packaged goods (CPG), a 3PL can make sure that  perishable items are not only kept at the stipulated temperature, but that they’re handled properly until delivered to the customer’s doorstep. This includes proper labeling, like clearly showing when a product is hazardous. Taking care of these issues shelters you legally.

When it comes to international compliance, 3PLs are especially helpful. They can take care of all the required paperwork, from customs to transportation documentation,  ensuring that your international deliveries are smooth and stress-free.

 

Let Cin7 help you integrate 3PL into your business

Now that you’re clear about the advantages of 3PL, you may want to use it to streamline your business.  Cin7 could be a good way to do this.

Cin7 works with 200+ 3PL providers, and the list is constantly updated. By using Cin7, your orders will immediately be routed to a 3PL warehouse for fulfillment,  freeing you from the cost and hassle of having to take care of that yourself.

In addition to 3PL, Cin7 provides a complete suite of features that do everything from managing your inventory to giving real-time visibility. Cin7 lets you manage your inventory, orders, and fulfillment in a much better way.

Book a demo with our experts to learn more about how Cin7 can help you with 3PL.

Posted in 3PL

Pure Commerce share four secrets that helped their clients achieve record growth in tough market conditions

  1. DEAR isn’t just for sorting your inventory or modernizing your business: it helps you keep your approach flexible

  2. You can afford your own, fully-customized, fully-integrated ERP (if it’s DEAR)

  3. Any product business can benefit from DEAR

  4. A great implementation partner will let you outsource the back-office

“We actually started out as a DEAR customer,” says Filipe Nicolau, owner and founder of Pure Commerce. “We were responsible for changing the entire inventory management process for a clothing company and taking the business online — and DEAR was the go-to choice of ERP. We took that knowledge, and started a business around eCommerce inventory management systems and ERPs, and DEAR was a natural fit.”

Pure Commerce is a DEAR implementation partner and digital agency that specialize in solutions for eCommerce businesses. Filipe has been helping businesses both large and small implement DEAR for a long time now, and he’s happy to recommend the software to product businesses of all kinds.

“DEAR is a.) user friendly and b.) well plugged into eCommerce titans like Shopify,” Filipe says. “Compared to competitors, it’s a tenth of the price, and yet it does everything you need it to do.”

No matter how big your company gets, DEAR can scale to meet your needs.

Clients range from blue-chip companies in South Africa that are running giant warehouses and massive eCommerce stores, to mid-market businesses with five or six shops, all the way to people with just one or sometimes no store,” Filipe says. What they all have in common is they need a proper system to function like an ERP and manage inventory for their eCommerce sites.

“Because of DEAR’s price tiers, the smaller businesses can purchase it just as easily as the blue-chip companies. It’s accessible to all our customers. And no matter what we throw at DEAR, it just keeps being able to do it.”

Any product business can benefit from DEAR

The industry you’re in, says Pure Commerce, doesn’t matter too much: so long as your business is moving product, it can benefit from DEAR.

“We’ve got clients in the clothing sector, in manufacturing, in pottery, in health and wellness — all running DEAR.”

The first benefit of DEAR for many customers is simply being able to tell where all their inventory is. But once that’s established, customers find their other requirements or pain points are taken care of as well.

“When we first started, we used DEAR just to run a warehouse — purely ERP, stock management, goods in and goods out. Not even for financials, just to track stock. That was it,” Filipe says. “But with our business expertise and the functionality offered by DEAR, we can create any system a customer requires.”

Customers find DEAR helpful for syncing inventory through to finances, using programs like QuickBooks Online or Xero, and adding inventory capability to eCommerce platforms like Shopify. They use it for manufacturing, retail Point of Sale (POS) and expanding sales channels, making it easy to add a D2C channel to a B2B business, or vice versa.

“DEAR’s B2B portal is, for a lot of our customers, something they find themselves wanting to add, and it’s super easy to implement,” Filipe says.

Pure Commerce tends to stay away from the accounting and bookkeeping side of things. Their job is to make sure the business elements are all connected up, and they make sure their customers are connected with great accounting teams who know how to make inventory systems work well with financial systems of record.

Get an implementation partner that allows you to outsource the back-office

“A lot of our customers come to us saying they don’t know where to start. They’re starting a business from scratch. Well, we’ve done that ourselves! So we give them a full implementation, top to bottom, and in a lot of cases, it’s really saved their bacon. One client was a clothing company — we helped them get online, and they’re now running an online store and just launching their third physical store.”

For these companies, Pure Commerce functions essentially as an outsourced back office.

“We act as their support team for all things, not only eCommerce, but everything related to DEAR, to the operational side of the business. We’re their go-to.”

Pure Commerce have had great successes among their clients, with a number taken from operating entirely using pen-and-paper to DEAR Systems, using a full modern ERP and software app stack.

“We’ve had companies who were in the dark ages. Now they’re walking around with tablets managing production lines and things like that,” Filipe says.

Other success stories include a blue-chip company that started 2019 with barely any online presence and thousands of physical stores — and we all know what happened next. The Covid-19 pandemic hit, the company was forced to close all its stores.

“We had the CEO call and say ‘Listen, you need to save our bacon. We need to be fully online in a minimum of four months,’” Filipe says. “We launched them all online with one DEAR ERP and stock management system. There’s a massive warehouse in Cape Town, five stories high, that’s running all the company’s brands, all on DEAR. DEAR is keeping track of everything and feeding each brand’s website with inventory information.”

The changes Pure Commerce and DEAR have brought have had huge effects on the company. “It’s definitely changed their lives. They’ve never looked back — they’re pumping out products online and they’re growing day by day,” Filipe says.

DEAR offers incredible opportunities for new directions — for both product companies and their advisors

A lot of consulting companies would be thrilled to find themselves in the same position as Pure Commerce. They have a steady business and happy clients, and over the period of turmoil wrought by Covid-19 they’ve found themselves busier than ever. But they’re not stopping there. Their experience with DEAR means they can now branch out in exciting new directions, quite different to what you’d normally expect from a self-described “outsourced back-office.”

“Last year we used DEAR to launch our own Pure Commerce third-party logistics warehouse,” Filipe says. “A lot of clients don’t have warehousing, so we offer the ability to keep their stock in ours. We have our own DEAR account, which plugs into the client’s Shopify sites, and we pull the orders through to the warehouse. We pick, pack and ship on their behalf.”

All this activity is supporting the growth of Pure Commerce’s clients, as well as Pure Commerce itself. In the last three years, they’ve quadrupled their business. “And it’s primarily due to lockdown, to the pandemic. Everyone has realized that they need to be online,” Filipe says.

You can afford your own custom ERP — if it’s DEAR

Pure Commerce says that any product company can benefit from the features DEAR offers, but the features aren’t the only factor that decision-makers weigh up when considering an inventory management system. The price is also hugely important — but here, too, DEAR is beating the competition.

“The value for money you get from DEAR is amazing. You can get a B2B portal, you can run your POS, your sales channels, integrate into Amazon or pretty much anything else, integrate your accounting systems,” Filipe says.

“It’s a cost-effective system, a one-stop shop that gives customers an ERP and that allows Experts to solve pretty much all your customers’ problems with one system. The unique thing about DEAR is it can be for selling anything — from potatoes, to clothing, to pottery. That’s why it appeals to such a wide range of implementation partners and customers.”

About Pure Commerce

Pure Commerce is a DEAR implementation partner and digital agency that specialize in solutions for eCommerce businesses. Here, they explain how product companies can benefit from implementing DEAR — and the right implementation partner.

About Cin7 Experts

Cin7 Experts experienced with DEAR are an essential part of the Cin7 inventory management community. No matter what kind of product business you’re running, where you’re located, or what you’re trying to achieve, there’s a Cin7 Expert on DEAR who can help you achieve your ambition while saving your money and time.

Here’s how partnering with a 3PL company can help you cut down your logistics costs



 

Order fulfillment is a key part of running a successful product-based business. In the fast-paced world that we live in, simply manufacturing quality products isn’t enough. Companies that provide the quickest delivery times are most likely to become market leaders and stand out among their competitors.

Due to the growing significance of logistics management, the world has witnessed a steady rise in companies outsourcing their order fulfillment to third party logistics (3PL) providers. Studies show that companies who outsource order fulfillment operations earn 14% more revenue per employee, compared to those who don’t.

 

What is a 3PL company?

A 3PL company is a fulfillment service that includes a range of operations, such as warehouse management, logistics, order management, returns management, and customs. Backed by years of experience, 3PL companies carry out these operations on behalf of their customers.

As a concept, 3PL is gaining momentum as the world moves towards higher and faster connectivity. Around the world, manufacturers and product-based companies are collaborating with expert 3PL companies to take care of their order fulfillment requirements, and the results are outstanding.

 

Advantages of partnering with a 3PL company

Here are some of the most important benefits of partnering with a 3PL company:

Expertise

Order fulfillment is one of the crucial aspects of a company’s supply chain. It’s also a totally different ballgame than procurement and manufacturing. Many companies that are experts in manufacturing quality products, may at times struggle with logistics, and vice versa.

By partnering with a 3PL company, you can gain immensely from the company’s years of experience. 3PL companies provide much needed technical and personnel support to your logistics operations.

Negotiate rates

Since a 3PL partner brings industry experience, it can negotiate a better deal with shipping companies as compared to if the seller does it alone. Also, a 3PL partner knows multiple shipping companies and can extract competitive pricing by constantly comparing rates.

Free up time and resources

One of the key benefits of hiring a 3PL partner is that it can rid you of worry about activities that aren’t your core competencies. If you’re primarily a manufacturer or a seller, you’d rather focus on enhancing your products or selling more. That’s exactly what partnering with a 3PL company helps you do.

Third party logistics companies essentially take over your order fulfillment process. As a result, by simply partnering with them, you gain access to a large pool of experienced and skilled resources. You don’t have to worry about training and housing these resources in your facility.

According to a Cin7 study, businesses with 3PL partners were 25% more likely to have positive year-on-year growth, compared to businesses that handled their logistics in house.

Gain flexibility and scalability

The primary goal of any business is to scale up with time. However, as you scale up your production and your sales, your logistics and order fulfillment operations must also expand.

This is where a 3PL partner can save the day. By partnering with a third party logistics provider that is capable of handling large orders, you no longer have to worry about scalability of your logistics.

 

Improve customer satisfaction

The end goal of any business is to create a customer experience that is both enriching and enjoyable. When you partner with a 3PL company, it helps you put your product in the hands of the customer in a much more efficient manner. It also allows you to focus your energy towards building better products for your customers.

All of this translates to a premium user experience, something that can easily help you stand out among the competition. This is why companies around the world are increasingly partnering with 3PL companies.

 

Source: 2021 Inventory and Order Management Trends

How to find the right 3PL partner

Check the 3PL’s ability to scale

While looking for a 3PL partner, it’s important not just to consider your present requirements but also your future needs. Your business ought to have well defined future plans. Check if the company is capable of handling the kind of rise in business that you see for yourself in the future.

Changing 3PL partners frequently isn’t advisable. Therefore it’s for the best if the company you select is capable of lasting many years.

Check technological capabilities

Technology is central to most decision-making today. Choosing the right 3PL partner should be no different. While comparing different 3PL companies, look at the quality of their technologies.

Do they use an efficient warehouse management system? A good WMS ensures that your products are handled with utmost care and little to no human interference.

A technologically advanced 3PL company will be able to track your products quickly. They will also be able to provide timely and accurate reports and analysis. All of these factors help in determining whether or not the 3PL provider is a good fit for your company.

Domain-specific experience

While choosing a 3PL, it’s also important to check whether the company has any previous experience with your domain. This becomes even more important if your products require specific conditions while shipping them to your customers.

There are 3PL companies that specialize in handling high-end luxury products, while some are experts at handling pharmaceuticals. It’s important to seek these companies out and only partner with those that are able to fulfill your requirements.

 

Conclusion

The advantages of partnering with an expert 3PL company are manifold. They not only save you money and effort, but also enrich your order fulfillment process and make it more efficient.

Businesses today want to leverage global supply chains and create products faster, cheaper and better. With the help of a 3PL partner, you can put your products in the hands of your customers faster, cheaper and better.

 

 

Posted in 3PL