Inventory Control: How The Right Software Can Increase eCommerce Revenue

Inventory control is a massive organizational function and its complexity multiplies as your business grows. This is especially true for ecommerce businesses due to the number of SKUs, competitive landscape and inherent volatility. The pandemic only added to the speed of ecommerce adoption, leaving online sellers compelled to streamline and optimize their business processes.

Using a software solution that organizes inventory control for a successful ecommerce business is necessary, but choosing the right one can be complicated. On the one hand, you have comprehensive solutions that come with the “best-in-class” tag and then there are solutions that offer “functional value.”

While there’s a huge price difference between the two types of inventory solutions, you should not give up on either of their qualities. Therefore, you need to go for the right package that helps your business realize its true potential.

In this article, we will go through various areas where the right ecommerce solution can help online sellers grow their businesses. Let’s begin:

Why Do ecommerce Stores Need Inventory Control Software?

Online selling is easy to get started with, but as time passes, business owners realize that they need to take care of many priorities. These may come in the form of business opportunities, expansion hazards, employee management, marketing plans, target platforms and audience and product life cycles..

With growth, the management of inventory control can become a complex challenge. Most online sellers begin with manual processes to keep inventory in check and then later switch to Excel or Google Spreadsheets.

Spreadsheets provide the required utility in the beginning, but as your operations grow, they become unreliable. Inventory errors start becoming common due to potential duplicate entries, false entries, lack of coordination and collaboration. In order to keep manual systems running, you need to implement stringent working policies and rely on how well your employees comply with them.

The chances of making errors multiply depending on your selling volume, headcount, number of selling channels and SKUs. These errors lead to underselling, overselling and order fulfillment problems.

Inventory Control Challenges Faced By ecommerce Businesses

Here’s an example to illustrate the issues faced by online stores when selling across multiple platforms and relying on manual processes. Consider the case of a pet products store called Mandy’s.

Mandy’s is a fresh startup that has grown rapidly in the last few years. They recently started selling on multiple platforms and bought a second warehouse. Their expansion has contributed to their overall presence. Despite high demand from the market, their business is suffering due to internal setbacks. Upon analysis, Mandy’s found that inventory related troubles were at the root.

Here’s a list of management factors that Mandy’s needs to adopt to be in full control of their inventory:

#1 Know Order Fulfillment Status Across Multiple Platforms and Warehouses

It is critical to know whether your order fulfillment operations are on schedule or not. Processes like order pickup, packing and preparing for shipment turn out to be challenging if you don’t have a clear visibility into your operations. This gets especially challenging when selling on multiple online storefronts, because each of them need to be updated in real time.

Mandy’s found it quite difficult to navigate through multiple platforms like Amazon, eBay and Etsy. Add to that the challenge of managing stock across both of their warehouses. Accurate management of order fulfillment requires constant updates to stock after each order is placed.

#2 Underselling-Overselling, Understocking-Overstocking

Mandy’s started to either undersell or oversell their products due to lack of visibility. It was caused due to mistakes like improper bookkeeping, not performing timely inventory audits, work duplication and data entry errors.

Understocking and overstocking are caused by the same errors and demonstrate that businesses like Mandy’s need proper inventory control through automated software solutions that integrate physical operations with digital record keeping and automated information processing.

#3 Demand Forecasting

Demand forecasting is another area where most growing businesses like Mandy’s struggle. It is nearly impossible to devise insights using spreadsheets since they require you to use formulas every time you want to make sense of data. This leaves no way to be sure of tracking past sales trends and correlating them with current indicators.

#4 Managing Product Pricing And Sales

Mandy’s found that they needed product bundling capabilities which required them to make complex calculations. Marketplaces like Amazon also require sellers to change pricing dynamically depending on their competitor’s activity.

For instance, if a competitor is out of stock, you can increase your selling price without fearing the loss of sales. Conversely, you would need to lower your prices if your inventory has been sitting for long and is nearing its expiration date. This is where dedicated inventory tools come in handy.

#5 Coordinating With Logistics Partners

Logistics play an important role in determining a brand’s success. Logistics operators work under tight deadlines and you need to be ready with sales insights and be ready to ship products at the right time to ensure smooth order fulfillment.

Mandy’s found that returns processing and order tracking requests were consuming a huge chunk of its customer service staff’s time.

Having an inventory management and control system along with API-based integrations with third-party logistics partners can help solve this problem as your customers can track and return orders by themselves through a self-service portal.

Benefits Of Using An Inventory Management and Control Software For Online Sellers

An ecommerce inventory control solution can help address these concerns and help scale your business with the help of automation, standardization and the streamlining of your operations. To get a better understanding of the benefits offered by these solutions, have a look at the below section:

#1 Improved Productivity

Inventory software helps collect data, process information, delegate work and provide reporting. Inventory software can automate order processing, order pickup and packaging, returns processing and reporting analysis.

Your staff members only need to focus on their core work without worrying about documentation or other administrative formalities.

#2 Simplified Inventory Handling And Record Keeping

When using automated solutions, you no longer need to note down each and every transaction manually. You can turn the entire recordkeeping process digital by integrating a barcoding solution with your inventory software. This helps in tracking the exact location of stock within your storage facilities, order pickup and packaging, along with report building.

#3 Minimize Inventory Wastage

These solutions help order the right quantity of each SKU depending on historical demand and current trends. You no longer have to manually track how long inventory has been sitting in your storage facility and if you need to sell it due to expiration.

It will prompt you to clear aging inventory by creating a stock clearance sale, offering discounts or through product bundling. Thus, you can expect minimal inventory wastage as it helps order the right products and clear your stock at the right time in appropriate quantities at the right time.

#4 Improve Customer Experience

Without a dedicated solution, you can often miss delivery deadlines, send out expired products, fail to provide order shipping data and make returns a headache for your customers.

Without software, you aren’t able to confirm orders, may oversell items and wind up dealing with product backorders. With an ecommerce inventory management and control system, you can solve all of these problems and improve the customer experience by offering consumers transparency and control.

For instance, you can track a customer’s order history to identify repeated purchases over fixed intervals. You can send them order confirmations thereby streamlining operations on your end while improving the customer experience.

#5 Offer Visibility To Management

With the digitalization of all processes, insights and resource data, you get a clear picture of how your ecommerce business is performing and if it is facing any bottlenecks.

You can exercise greater control over your sales strategy, order fulfillment, warehousing, cash flow, sales trends, demand forecasting, inventory handling and marketing. Using an ecommerce suite helps unify all teams and orchestrate their efforts in concert to support your company’s growth.

#6 Improve Finances

Last but not least, you gain significant control over financial aspects such as total sales for a given period, taxes, compliance-related filings and all accounting recordkeeping. Software  facilitates inventory audits and plans out your expenses based on historical data. These solutions take the guesswork out of the equation offering a better understanding of your business finances.

How To Find The Right ecommerce Inventory Management and Control Software

Here’s a simple step-by-step overview to finding the right ecommerce inventory management software for your business:

  1. Understand your priorities and the areas where you are currently struggling
  2. Conduct a detailed market survey to get a hands-on understanding of available options
  3. Scrutinize the available solutions and determine the customizations your specific business requires
  4. Analyze the learning curve for your staff members
  5. List third party integrations required and check their compatibility
  6. Check out user reviews to weigh pros and cons
  7. Involve stakeholders and prepare for onboarding

Summing Up

It is evident that ecommerce inventory management software provides you with the ability to manage and scale your operations methodically. In the absence of such solutions, it becomes extremely difficult to operate since you have little to zero visibility of your organization, its expenses and technical difficulties. Meanwhile, your staff continues to struggle with productivity issues due to errors and manual data entry.

The right ecommerce inventory management and control software helps streamline all aspects of your online selling business and increases your bottom line. If you need further guidance on ecommerce inventory management solutions for your business, get in touch with Cin7 now!

Strategies to Strengthen Your Supply Chain

In these times of supply chain disruptions, online sellers are looking for ways to mitigate the delays caused by the scarcity of raw materials, labor, drivers and warehouse space. One option sellers have in an effort to appease impatient buyers is to shave time off the fulfillment of products they have in inventory by partnering with a 3rd party logistics provider (3PL).

 

Winning Supply Chain Strategies

A recent survey conducted with over 4,000 businesses found that product sellers who use 3rd party logistics providers (3PLs) to manage their warehouse network are 30% more likely to improve their profitability. Why take on the HR burden of extra employees and processes to oversee?

A reputable 3PL allows sellers to manage the geographic distribution of their products and the fulfillment operations within their warehouses.

Successful businesses are responding to the rapid developments in retail and online selling by investing in robust inventory management systems (IMS) to further streamline order management and fulfillment. Speeding product turn increases the bottom line and makes up for time lost due to supply chain disruptions. Companies that continue to rely on patching legacy, on-premises inventory systems or that rely on manual processes will lose out to more modern competitors.

Businesses would be wise to assess their current inventory and order management software solution to determine if it integrates with 3PL providers and increases product turn by shaving time off restocking, order management and fulfillment. A cloud-based IMS improves information flow, speeds the flow of physical products and introduces multiple process automation efficiencies.

Sellers can also increase the number of opportunities for buyers to find the products they’re shopping for by expanding their number of sales channels. The right IMS allows for seamless integration of multichannel sales operations.

The same survey referenced above found that in 2020 when 28% of single channel retailers experienced more than a 5% decline in revenue, 6% of multichannel product sellers achieved a more than

20% increase in sales and 23% enjoyed more than 10% growth.

The primary difference between the businesses that grew during the pandemic and the ones who suffered was the number of sales channels the winners chose to integrate with. Multiple sales channels broaden the available customer base that these successful businesses are able to sell to.

Let’s review the types of sales channels necessary to run a modern, profitable sales operation with the broadest possible market presence. Keep in mind that some IMS providers charge per sales channel connection while others include them as part of an affordable monthly subscription fee.

Ecommerce

Successful online retailers who sell directly to consumers know that the more ecommerce channels they integrate, the more buyers they’ll reach and the faster their businesses will grow. These companies benefit most from an inventory management system that includes connections and costs to integrate multiple channels like Shopify Plus, WooCommerce, Magento and BigCommerce.

Marketplaces

As with ecommerce channels, the same holds true for connecting to multiple online marketplaces. IMS Solutions that include connections to online marketplaces like the complete Amazon selling suite, Etsy, Walmart and Ebay help retailers to gain significant market share and rapid sales growth.

EDI Retailers

For successful online sellers who supply major retailers like Walmart, Macy’s, Bloomingdale’s and Target, an inventory management solution with built in electronic data interchange (EDI) is the key to automated order fulfillment. When EDI connections are built-in and included in the monthly cost of an IMS, major retailers replenish their stock by sending electronic POs that flow straight through to the seller’s order management system eliminating human error and delays associated with manual processes.

Retail

Finding an IMS that also offers a built-in POS solution for brick-and-mortar and connections to 3rd party POS systems is ideal for the sellers who rely on traditional retail. A robust IMS will allow for the transfer of inventory wherever it’s needed – to other geographic locations, including stores.

Innovative companies that leverage these supply chain strategies will continue to mitigate the effects of the current disruptions through 2023 and on into the future. Key to their success will be the adoption of a robust inventory and order management system that creates a coordinated ecosystem that serves their multichannel goals.

12 Steps to Accelerate Your Wholesale Business

Growing a wholesaling business is both challenging and rewarding despite high competition. The world recently experienced a massive socio-economic setback in the form of the Covid-19 pandemic and the wholesale industry has since begun to show a strong recovery. It is clear that you need to be precise about both planning and operations if you want to be successful in the emerging landscape.

 

Like other sectors, wholesalers have to navigate through many push and pull factors in order to keep their business thriving. Right from managing inventory to coordinating with suppliers, everything needs to be foolproof for sales success and a healthy bottom line.

We have curated a list of 12 steps that will help you secure success in wholesale business management. It is aimed at providing actionable insights into approaches that lead to success in wholesaling regardless of the products or region. Let’s begin:

#1 Improve Your Business Model

We find that many wholesalers skip making a deep assessment of their wholesaling business model. This causes the organization and team members to operate in ignorance, increasing their dependence on workarounds and makeshift practices. At the end of the day, this results in yet another wholesale business that lacks direction and understanding of how to grow.

You should determine your business model and identify the exact reasons why you are in the industry. How will the industry change in the next 2 to 5 years? What market segments should you target? What is special about your operating model? What differentiates you from a lot of other similar wholesale businesses and is it enough to build a loyal customer base?

The answers to such questions will help you sharpen your business model and guide you through many complex questions like determining your target market segment and selecting the right products. In 2022, the global market for wholesale is expected to grow to $44 trillion, and thus, it is necessary to identify your unique positioning to tap into all available opportunities.

Once you have an idea of why and how your business will function, you can run a competitive analysis and an industry evaluation to discover your business objectives and unique selling propositions (USPs).

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#2 Identify The Right B2B Sales Platforms

Ecommerce is fast becoming the prime avenue for wholesalers due to a number of factors. Studies show that the B2B customer experience makes a significant impact on millennials, who account for 73% of the decision-making population. Thus, they are the most influential group for B2B marketers and this is one of the reasons that has propelled the shift to online in the B2B sectors.

Wholesalers need to be present on B2B platforms to stay relevant to the market and ensure the long-term viability of their business. The Covid-19 pandemic acted as a catalyst for the online transition of B2B players and thus, you must position yourself on the right platforms.

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It is no secret that B2B buyers can have a complicated purchasing journey and that requires you to understand the sector and region-specific dynamics. The below infographic rightly shows the intricacies faced by B2B buyers that wholesalers can solve to gain a competitive edge.

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#3 Keep Your Business Plan Centered On Healthy Cash Flow

As a player in the wholesaling industry, inventory absorbs a huge chunk of your capital and you will inevitably need to be good at managing your cash flow. Maintaining a healthy, positive cash flow requires you to undertake the following processes:

Forecast Your Cash Flow: This is a basic calculation of your revenue vs. expenditure for the given remaining period of the financial year or beyond. It helps determine how much cash you will hold at different periods in the future and allow you to plan accordingly.

Demand Forecasting: Here, market intelligence and your wholesale inventory management software can be leveraged to forecast demand and ensure that your business is fit to meet periods of high demand proactively. This helps you manage and optimize your organization’s functions like procurement, stocking, sales and marketing, human resources management, and more.

Invoicing: To enhance customer service and by default, the customer experience, it is important to automate invoicing. This will streamline your cash flow management and ensure compliance with your sales policies which in turn become the basis of your cash flow forecasting.

Cash Reserve Management: Cash is important for all core and non-core organizational activities that require payment on an immediate basis. This includes salary disbursement, petty cash and cases where you have to cover unpaid customer debt to fulfill your commitment to other parties.

Here is a chart that will help you to understand the importance of cash flow management amidst uncertainties in the non durables segment:

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#4 Develop An Efficient and Comprehensive Marketing Plan

It is equally important for wholesalers to promote their business to attract new customers, remarket their products to existing buyers and to increase the lifetime value of their client base. This has become increasingly evident, especially after the pandemic. B2B organizations like wholesalers need to be visible online and undertake digital marketing efforts just like any D2C organization.

Thus, you will need a comprehensive marketing plan for your wholesale business that covers all possible touchpoints and prospect sources. You then need to curate marketing materials and run a full-fledged marketing campaign across relevant channels to gain leads. Automation comes in handy in scaling an error-free process while also allowing you to benefit from features like lead grading and lifecycle management.

The current market requires integrated marketing campaigns. We recommend a holistic approach that includes collaboration with your sales team and other stakeholders.

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Currently, there are significant opportunities available for wholesalers since many players may have exited recently while fresh demand continues to triumph.

#5 Hire The Right Talent

As a wholesaler, it is necessary to hire the right talent to take care of your large volume business. Like any other business sector, you need to choose them on the basis of your business case, short-term and long-term goals, succession planning and other criteria that will impact your growth capabilities.

To begin with, weigh your existing staff’s strengths and weaknesses, skills and the probability of an increase in output with additional resources and skill sets. This will help you identify the right candidates for your wholesale business with a clear understanding of what you expect out of them once they join. The below chart displays the stagnant condition of the current wholesaling industry employment market.

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Regardless of what product you are selling, issues of scale remain common across businesses. Hiring proficient and talented people should be the main recruitment drivers for most job roles.

You may also want to ensure that they will be able to use the tools required to complete their daily tasks. It is natural that they will need training and on-the-job experience in using these tools, but it is necessary that they have prior knowledge of working with software packages and basic computer skills.

#6 Master Your Pricing Strategy And Get A Tool For It

Pricing plays a crucial role in determining your success as a wholesaler, but it doesn’t mean that you need to be priced as low as possible. It’s a fact that there’s plenty of competition in the market but trying to be the cheapest option is not going to provide you with any significant results.

Instead, you should keep your pricing strategy based on market dynamics and your unique value propositions. Thus, you should compete on the grounds of the value you deliver to your customers as opposed to competing on the basis of price. This will ensure that your bottom line stays healthy and you don’t lose sales simply because another player offered to sell at lower prices than you.

With this being said, it is necessary to buy a tool for pricing purposes if you are willing to sell on online B2B marketplaces. In fact, this becomes necessary since you may have many products to offer and setting their prices manually is not feasible or sustainable in the long term.

An automation tool helps you manage pricing based on multiple factors to maximize profitability. For example, if you are selling on Amazon, you can increase your prices when your competitors are facing stock outages without the fear of lost sales. There are numerous such scenarios where you need to adjust your prices in real-time.

#7 Invest In A Decent Ecommerce Automation Tool

Here’s the most important part of upscaling your wholesale business through online sales: getting a robust ecommerce automation tool that also acts as a wholesale sales management system.  Most platforms require you to perform huge chunks of data entry work under tight time constraints. For instance, if your product is sold on one channel, it is necessary to update the information on the rest of your sales channels.

This volume of time-sensitive documentation is neither feasible nor sustainable for any wholesaler. Ecommerce automation software allows you to manage multiple channels, backend processes, documentation and all selling-related tasks on a centralized platform.

You should also expect benefits like optimization of your organizational culture as these software solutions help define and streamline various processes. Choose a solution that fosters collaboration and provides multiple types of reports that help your staff work in a unified manner regardless of the number of internal and external stakeholders.

The right platform should also provide efficiencies in accounting and finance, workflow management, integrated marketing, customer service and insights, data collection and analytics.

#8 Continuously Optimize Your Order Fulfillment Strategy

Order fulfillment remains one of the key areas which can emerge as a differentiating factor for your wholesale business since the shift to agile fulfillment is yet to happen in this particular sector. Lack of transparency is another issue that you can address with the help of 3PL partners. In most regions, shipping is entirely within the scope of the supplier.

Allow your customers to choose their preferred 3PL shipper so that they can also be in control of the costs and of processes like shipment tracking and returns processing. This also reduces your staff’s workload.

You will also need to integrate your organizational functions like warehousing, inventory management, material handling, receiving, picking and packaging. Thus, your order fulfillment will require a centralized approach to all concurrent activities in order to provide you with a competitive advantage over other wholesalers.

#9 Foster Good Relationships With Stakeholders

Every participant in your wholesale business’s success should get their due share of acknowledgement and appreciation alongside the expected cooperation. The account based approach is often overlooked because business owners are often focused on their stock and recurring orders as the two major business drivers.

We provide this tip as a reminder that, like any business, success in the wholesale sector relies on your ability to harness the full range of every stakeholder’s capabilities. This includes your suppliers, staff members, partner organizations, customers and consultants since their respective participation helps to sustain and grow your business.

You will need to set an effective communication strategy that includes both your internal and external stakeholders while effectively serving their interests. This includes self-service portals, tracking windows and automated emails as they enable seamless communication for transactional queries.

Also, consider dedicating a relationship management strategy so that you can manage your brand image proactively through time-tested methods like well wishes on personal occasions. Building a rapport with your stakeholders will also aid in boosting your brand image since many wholesale players still rely on the old-school methods. Account based marketing helps to build demand and eases customers into upsell offers.

#10 Operate On A Customer-First Operating Model

As we begin to wrap up, we want to reiterate the value of operating under a customer-centric model.

One of the ways to ensure that your efforts as an organization are directed towards customer experience is including value add to each process including demand forecasting, marketing, product lifecycle management and client support. It may require you to democratize insights within and beyond the organization so as to facilitate transparency.

Linking organizational culture to the customer experience is another approach that helps build a customer-focused environment, but it is necessary to check if you are overdoing it. Maintaining a fine balance between your customer’s expectations vs. your organizational and employee interests is the key to building a sustainable customer-first operating model.

If required, you can also opt for boosting employee-customer relationships through meetings, internal surveys and reports. You can also provide your employees with an opportunity to collaborate with different verticals, including the client-facing side of your organization.

#11 Constantly Monitor How Your Wholesale Business Performs

Despite the measures described above, it is important to keep an eye on your business through various metrics made available by software solutions and partner channels. This is due to the fact that market volatility, customer behavior augmentation, supply chain bottlenecks and change in government regulations are some of the factors that continuously impact your wholesale business.

On top of that, internal factors such as attrition and work culture also impact the results you get in the long run. Therefore, make it a point to include reporting and analysis as a core management function to keep your organization on the right track.

#12 Start A Couple of Experiments to Test Selling Directly to Consumers

Direct to consumer marketing (D2C) refers to manufacturers/wholesalers selling their products directly to the end-user which increases control over brand reputation and provides autonomy over sales and customer experience. Naturally, the D2C business model will prove more profitable and scalable than other indirect selling methods if approached correctly.

You can experiment with D2C selling but keep in mind that you need to take your staff into confidence and train them, build your presence on relevant D2C platforms and prompt your partners regarding the D2C transition. Remember, your approach should be customer-centric and focus on building a steady pipeline of leads.

Wrap Up

It is clear that wholesaling organizations have ample opportunities at their disposal for improving their chances of success. But you may find it tricky to navigate through multiple growth drivers, so using centralized, automated solutions is a must.

Wholesaling continues to be an attractive avenue and despite the pandemic, it has shown great resilience. With these 12 steps, most wholesalers will find it easy to create and maintain mechanisms that will help them achieve success in 2022 and beyond. If you have any doubts or require suggestions, feel free to get in touch with experts at Cin7 to take your wholesaling business to the next level.

6 Questions to Ask When Choosing an Inventory Management System

Gone are the days when inventory was managed through manual stock takes and Excel spreadsheets. Today, various inventory management systems track inventory levels, demand, forecast, etc. When choosing an inventory management system for your business needs, here are a few questions you need to ask yourself to select the right option for your business.

 

#1. What is the Current Size of Your Business?

The first important question is to know what size and stage of growth your business is in. If your business is small, paying a lot of money for an inventory management solution would not be worth the investment. Until your yearly sales are over about $100k, a spreadsheet is enough for your inventory needs. If your projections predict imminent growth past $100k, begin to start looking at inventory solutions.

However, many SMBs having yearly sales between $100k and $100 million find that their inventory complexity is alleviated with a robust inventory solution.

#2. What is Your Budget?

Take your time to define your budget: inventory management systems range from free to six figures. If you know the investment you’re able to make, it’s much easier to refine your search to a few offerings that best suit your budget, size and operational capacity.

With huge variation in price comes a significant variation in quality and capability. So, make sure you invest wisely by doing your homework.

#3. What Kind of Inventory Management Software Does Your Business Need?

You must have a clear idea of your business needs. The mode of operation of each business is different. For instance, if you run a clothing store, the areas you may need help with are going to be different from a restaurant.

The specific needs of the business must be taken into consideration. If you need software that helps print barcodes for your products, check if you can get one that offers you both inventory management and barcode printing.

#4. What Challenges do you Need to Solve?

If you buy an inventory management solution, make sure you know what problems the tool will solve. It’s important to be familiar with successful inventory processes and the challenges that prevent growth.

Knowing the problems you’re trying to solve will make it easier to ask the right questions when choosing an inventory management system.

#5. What Integrations do you Need?

Any good inventory management system like Cin7 will connect with the tools your business uses daily. For instance, multichannel sales through eBay, Amazon and other online marketplaces must be supported so that you can monitor inventory across third-party sales channels.

You also want to connect your accounting software like Xero or QuickBooks. Seamless integration with eCommerce platforms like Shopify, Magento or BigCommerce is necessary for an online store. The right solution will help you manage every product, order and customer in one place and across multiple stores.

#6. Who Will Use the System?

To fit your business and your team’s requirements, it’s essential to know who will be accessing the system. With a cloud-based inventory management system, any employee or business partner can gain up-to-date information without emails, texts or phone calls to double-check orders. The system has it all.

Cin7 is Your Best Bet as Inventory Management Software

With the above six questions at your disposal, you are on course to determine the best inventory management solution for your business. Cin7’s cloud based software can handle all the needs of any company, size or industry.

Our system offers countless more features than any other standard inventory management system. Not only does Cin7 offer inventory management, but it also assists you with accounting, sales, POS, purchasing, manufacturing and eCommerce.

We have proudly assisted thousands of clients from around the globe to move their business forward. Our dedicated service team is always available to help you answer any questions you have.