A Resilient Cold Chain Starts with Automation and Nearshoring

The pandemic has completely altered global supply chains and continues to be unpredictable. This has been especially tough on the cold chain due to rigorous traceability standards and perishable products, meaning that there is little-to-no room for error or delay. And, as we continue to experience many challenges that affect the overall functionality of our global supply chains, perhaps none has been more impactful than the countless supply shortages we’re still dealing with today. And, there’s seemingly no end in sight with food distributors recently warning schools and districts that they will likely run out of supply to meet the expected demand with students returning to the classroom this fall.

As troubles persist in procuring materials amidst supply and labor shortages, transportation issues and more, supply chain managers have had to substantially revamp their operations in order to compete in today’s challenging and dynamic landscape. The time for stopgaps is clearly over, and the future cold chain must be built to ensure a resilient, flexible foundation.

To be prepared when issues arise, many business leaders have turned to technology to help automate and make processes more efficient and traceable. They also must have channels in place to nearshore supply, so that when the unexpected does occur, they have access to product in another warehouse that can be shipped and guarantee orders are fulfilled.

Increased visibility with nearshoring

U.S. manufacturers have already begun witnessing the benefits of nearshoring with average operating costs being cut by 23% when shifting operations from China to Mexico. By bringing supply and warehouses closer to home – such as neighboring countries rather than overseas – organizations have been able to increase visibility and reduce risk for stakeholders and third parties so that shipments and individual products can be tracked on every step of the journey from start to finish.

While nearshoring is becoming increasingly necessary for business operations as the sustainability of global logistics remains uncertain, it also requires sophisticated software and technologies that will allow for collaboration and integration with third-party logistics (3PL) providers. Many organizations do not have the necessary resources to build out their own warehouses in different locations across the globe, so being able to work with a 3PL is particularly important for nearshoring efforts or even temporary pop-ups for a few months at a time if businesses need to reroute operations.

Cloud-native enterprise resource planning (ERP), warehouse management and inventory management systems will be essential for future success because they are highly flexible, easily adaptable as business needs shift and allow for businesses to scale quickly. For example, if a U.S.-based company is moving all operations from China to Mexico because of increased tariffs, cloud-based software helps enable a fast and seamless integration with a new partner.

Enhanced traceability and compliance

Modern technologies not only allow you to easily operate with third parties, but they also enable you to track goods as they move throughout the supply chain. Traceability is important in every sector operating within the supply chain, however it’s doubly important in the cold chain because businesses must comply with strict regulatory standards, or they may face costly fines and risk losing the ability to operate within certain markets.

Utilizing cloud-based software ensures that all supply is accounted for and can be easily traced on every step of the way from Point A to Point Z, which leads to quality control, reduces waste, minimizes loss and allows businesses to guarantee they are in compliance with local regulations. For instance, if a food distributor learns of a recall of their products, they must be able to track down each and every product that came from a specific farm and alert customers of the compromised product. Only an integrated warehouse and inventory system is able to quickly identify which items need to be taken off the shelf or thrown away by consumers.

Supply chain resiliency

As we’ve learned – and continue to learn – throughout the course of the pandemic, our supply chains are extremely fragile and face mounting pressure with growing regulatory, public and consumer scrutiny. To encourage trust and dependability of your organizations’ preparedness to get product into customer hands – even during a shortage or unforeseen disruption – business leaders are taking steps today to strengthen and future-proof operations with continual investment in technology and automation. Forward thinking producers operating on cloud software have a large and growing advantage over their competitors depending on older technologies and legacy software.

 

While supply chain operations may have been an area that businesses could cut costs for in the past, consumer demand and expectations no longer withstand missing or delayed product availability, inferior quality of goods or the inability to trace where exactly their food or other items originated from. By investing in nearshoring and persistent innovation, we will ultimately experience a more seamless movement of goods across the globe and create a resilient infrastructure that cannot be so easily disrupted in the face of adversity.

 

Originally published by Food Logistics here.

Retail Gets Back to Work

While many organizations had planned to bring employees back into offices by September 2021, the Delta variant reminded them yet again of the pandemic’s watchword: agility. Many employers have now delayed re-opening.

It’s yet another challenge for retailers responding to changes in products ordered online as employees prepare to return to the workplace.

“Retailers have to be nimble because things are changing fast and it’s not always obvious which way they’re going,” says Craig Ross, vice president of sales for the e-commerce platform offered by TrueCommerce.

Even so, retailers already see an uptick in certain types of “back to work” products purchased online by both businesses and consumers. Some products, including cosmetics and workplace apparel, are in categories that saw a significant drop in sales when people began working from home. Others, such as computer hardware and other technology gear, see changes in who’s making the purchase, the size of the order, and where it’s being delivered.

The challenge for some retailers is the flip-flop between business-to-consumer and business-to-business ordering, reports Samuel Parker, product evangelist at inventory management platform provider Cin7. For example, work-from-home employees who needed to outfit their new remote workspaces typically ordered what they needed online for home delivery and were reimbursed by their employers.

To meet that demand, some brands that typically sell wholesale to retailers began shifting to direct-to-consumer fulfillment. Today, with offices staffing up again, those brands need to maintain that option for those working remotely while returning to filling wholesale orders, too.

Parker is seeing this play out at his Colorado workplace, where people who returned during the summer had new monitors waiting. “During the pandemic, the manufacturer wasn’t selling these monitors wholesale to Office Depot and Staples—it had shifted to selling directly to individuals,” he says. Now they have to resume pallet shipping alongside pick-and-pack fulfillment.

Amazon Business reports an increase in office furniture orders as organizations ease the transition back to the workplace with creature comforts that include ergonomic chairs and standing desks. They’re also purchasing other tech products such as videoconferencing headsets for office use.

“Video conference-based work is still going strong and will continue to be strong even with a return to the office because most people will still be in virtual meetings from here on out,” notes Petra Schindler-Carter, director and general manager for Amazon Business.

DRESS FOR SUCCESS 2.0

Retailers are also struggling to understand whether workplace dress codes are relaxing after 18 months of remote work hoodies and pajama bottoms.

Wall Street workers have ditched suits in favor of a more casual look—jeans with a blazer, for example, the New York Times reports. And apparel retailers who figure it out can’t get inventory quickly enough because of supply chain challenges.

“Before the pandemic, retailers could switch seasons and get new apparel from Asia to shelves in four to six weeks,” says Ross. “Now, it’s not only a question of getting the right mix, but they also have to be right about that earlier because lead times are a lot longer today.”

And where do those products get delivered? Pre-pandemic, many online shoppers had orders sent to the office for reasons that include protecting their goods from porch thieves. With hybrid work schedules and fluid delivery timelines, it can be difficult to decide which delivery address to select for that new business-casual outfit.

The delivery location decision could lead to a facilities challenge. “What happens if your mailroom isn’t fully staffed every day?” asks Krish Iyer, head of industry relations for ShipStation. “This can have a cascading effect on receiving and loading docks. I don’t think enough employers have thought about it, especially small to mid-sized enterprises with limited space.”

Retailers can reduce anxiety about delivery dates by giving e-commerce customers in-cart delivery timelines to help them make more informed decisions, Iyer says. Make it possible for shoppers to change delivery addresses or dates mid-order with intercept tools such as those offered by UPS and FedEx.

Iyer also advocates for moving inventory as close to the customer as possible so that it’s easier to pinpoint delivery timing.

But warehouse space is at a premium (see sidebar). Kaspien, which sells private label products and assists other brands selling on large retail platforms, had to make warehouse adjustments to meet back-to-work and other seasonal demands after Amazon reduced its available warehouse space.

“We had to diversify our warehouse and fulfillment options to two to three other dropship locations rather than using Amazon,” says Denise Abraham, Kaspien’s director of private label sourcing.

As part of this strategy, she uses sales data to create “heat maps” that help determine what inventory to place in which warehouses. It’s a strategy that Inna Kuznetsova, CEO of 1010data, recommends because product demand is shifting based on regions that are and aren’t returning to offices.

“There’s a huge need to look at the data on a granular level,” she says. “The big chains have started looking at this by state, ZIP code, and community to drive adjustments on a granular level.”

LABOR DAY

Warehouses and fulfillment centers are getting creative to address a labor shortage, too. “Companies struggling with a labor shortage might consider temporary workers, going to agencies for help, or outsourcing a portion of their operations to a third-party logistics provider,” advises Angela Jones, assistant professor of supply chain management at Howard University School of Business.

Agile. Nimble. Resourceful. It’s more than gymnastics commentary. It’s the strategy e-commerce retailers need in place to help people return to workplaces that might look a little different than before—in more ways than one.

 

Originally published by Inbound Logistics here.