“How Cin7 saves us $130,000 a year.”

Jennifer Xidias on how Cin7’s inventory management integrations saves Peta+Jain time and hundreds of thousands of dollars, every year.

One of the most quantifiable things in my decision to go with Cin7 as my software choice was not only its futuristic focus, but also the amount we could save on our IT spend.

 

Most companies allocate a spend for marketing or IT improvements. We spend a lot of money on marketing. As one of Australia’s fastest-growing fashion companies, we have to keep relevant with competing brands. Unfortunately, because of Covid-19, everything was postponed.

So, when I was looking for an inventory management solution, I needed a good IT product that suited what we did and was great value for money.

Cin7 is that product. It has seriously saved us about $130k this year alone, through not having to employ extra warehouse and admin staff. And when it comes to time savings, with our Shopify, The Iconic and Starshipit integrations now operational, it saves hours every day not having to key in the data manually or create spreadsheets to import.

 

Over the last 12 months, orders through our own website (powered by Shopify) and the Iconic Marketplace have steadily grown, from around an average of 50 orders per week to well over 200 per week. At sale times, this can reach around 100 per day.

Before Cin7, we were manually entering the shipping details into Australia Post and Excel to create consignments and picking lists, and then updating the tracking numbers in The Iconic and Shopify. As you can see, this was extremely labour-intensive during peak volume times!

We then moved to downloading the orders and creating spreadsheets to upload into Australia Post and update the tracking numbers. This was less labour intensive, but still a time-consuming process. It would still take at least one hour of time twice a day for the warehouse to just do the paperwork. The other downside of this system was that someone would generally have to then key all of the Shopify and The Iconic orders into MYOB to remove the stock and record the sale. This could then take at least another hour of time per day or if 100 orders, several hours.

The last issue that we had was that we would then have to remove The Iconic invoices every two weeks, and re-key their invoice to align with the actual statement from The Iconic, so that our records matched with what we were getting paid.

 

Our Cin7 implementation has removed all these issues. With our new, automated workflow, we’re saving at least 30 hours a fortnight. Also, with Cin7 integrating directly with The Iconic, reconciling orders from that channel only requires a two-second journal, each fortnight, to take up the commission amounts as all orders and stock are automatically taken care of. This makes for an additional saving of three hours a fortnight.

As well as the colossal time saving, we’re also saving $130,000 a year on not having to hire employees to do hours of tedious work. If we hadn’t used Cin7 to integrate our systems to deal with our rapid growth, and replace those manual processes, we would have required an additional two employees (one in the warehouse, and one admin person) to assist with all of the paperwork. Shopify and The Iconic are only part of our business, and we’d still need to deal with all of the other wholesale customer orders each day, and pack and ship their orders too.

The cost of each additional employee is approximately $65k per year, which gives us a cost saving of $130k a year.

The Cin7, Iconic, Shopify and Starshipit integrations give the warehouse manager and I approximately two day’s worth of time per week to concentrate on other parts of our business, without having to get other staff. I love Cin7. I think it’s a fantastic product.

Cin7 Rolls Out the Cin7 Supply Chain App Store

Cin7 this week officially rolled out the Cin7 Supply Chain App Store.

We’ve been developing the Cin7 Supply Chain App Store to make it easier for our customers to quickly and easily set up and scale their Cin7 integration according to their business needs.

The Cin7 Supply Chain App Store is a centralized, easy-to-navigate catalogue of Cin7’s core production, warehouse, POS and B2B capabilities and the 100+ integrations to the popular accounting solutions, eCommerce platforms and marketplaces, retailers, logistics and shipping providers, and sales, marketing and payments applications that businesses use to efficiently sell their products.

“Our goal is to give customers integrated control over inventory across their entire supply chain,” says Cin7 Founder and Chief Architect Danny Ing. “The App Store takes the complexity out of implementing Cin7 to give customers even more time to focus on their core business.”

New App Store Features

Companies don’t have time or resources to spare merging the connections to their sales channels, logistics partners and software solutions they use to produce, store, market and deliver their products.

The Cin7 Supply Chain App Store gives customers the ability to easily incorporate every facet of their supply chain to a single interface that unifies their supply chain operations.

Improved Interface and Navigation

Cin7 customers can easily browse or search for the integrations they need.

Detailed Integration Descriptions

Each App includes details on how that integration works with Cin7 and a link to useful technical documentation.

Click-and-Connect Implementation

When you find the App for the integration you need, simply click-and-connect. The integration will be live and incorporated as part of your Cin7 solution in a matter of minutes in most cases.

Dedicated App Dashboards

Cin7 customers can view their installed apps directly from their central dashboard. And each app includes a dedicated dashboard with reports on sales, orders, and other data to easily monitor performance.

More Apps, More Categories

Cin7 continues to add more integrations across all App Store categories and new categories designed to let Cin7 customers incorporate other solutions they need to manage their supply chain.

Cin7 Debuts Danny Ing’s Founder Story

Every business starts with someone who knew how to bring an idea to life. But like anyone else, you can’t boil down their motives and drives to a single element. Their lives supply the ingredients that make them an entrepreneur.

So, to better understand what drove someone to create a business, it helps to know their founder story. Cin7 invites you to watch Defying the Odds, a short video telling the founder story of Danny Ing.

Defying the Odds, a Founder Story Video

Cin7 is proud to present Defying the Odds. This short founder story video tells Danny Ing’s journey from early childhood in Vietnam to launching a global software company in 2012.

Among Danny’s earliest memories are playing while his mother worked in the fields of their rural village in northeastern Vietnam in the late 1970s.

While his parents’ hard work would later become a source of inspiration, the young family’s fate back then was still uncertain. Consequences of decades of war left many ethnic-Chinese in Vietnam with difficult choices. So Danny’s parents took a risk along with millions of other “boat people”. Many others did not survive their attempt to seek refuge in other nations. Fortunately, Danny’s family defied the odds. In 1981, they gained refugee status in New Zealand. There, they settled in Te Puke, where Danny would spend his formative years.

He absorbed the Kiwi culture, worked in his parents’ restaurant and became a bit of a computer geek. His parents’ hard work and determination allowed Danny to attend University and earn a business degree. From there, he took life step by step to follow his dream, ultimately founding Cin7. “My biggest takeaway from making this movie is in the title,” Danny says. “If I look back to where I came from, a village in Vietnam then a small town in New Zealand, I never would have imagined then being where I am now.” Cin7 hopes you enjoy the video, and that it inspires you to think about your own journey.

Is Inventory Evil? 5 Lessons to learn from Tim Cook’s Supply Chain Genius

Apple’s quarterly earnings call on July 26 revealed the company had cash reserves of $232 billion, and even though comparisons to small countries might be a little exaggerated (there’s a little more involved than just a mountain of cash) $232, 000, 000, 000 is still an incredible sum of money.

Having so much cash in the bank allows Apple to invest in things that pay long-term dividends: they are building a beautiful new campus in Cupertino that is part garden, part spaceship, and they are investing heavily in a secret project – supposedly known as ‘Project Titan’ – to build a commercial electric vehicle. So not only can Apple operate comfortably in the present, but it can also ensure its success in the future too.

Apple’s dominant position can in part be attributed to the current CEO Tim Cook. Though the average person on the street may have been surprised by his appointment in 2011, the humble Alabamian had been quietly at the helm of Apple’s operations since 1998. Let’s take a look at a few reasons why Cook’s inventory genius contributed to their cash reserves – and maybe even pick up a few tips on how you can replicate their success.

Is Inventory Evil?

Whether or not Cook actually said this phrase is a matter of debate – I can’t find the source anywhere. But the principle is essentially sound. Money that is tied up in stock left sitting on shelves is a big waste of your cash. If you can reduce both the amount of time you own stock and the total amount of stock you own at any one time, you’ll find your equity increases. “You kind of want to manage it like you’re in the dairy business,” Cook has said. “If it gets past its freshness date, you have a problem.”

Find Responsive suppliers

The first key part of reducing your inventory is getting on good terms with your suppliers. If you can order stock or components as and when you need them, you will be able to bring down the number of days the stock sits on your balance sheet. Part of the risk of using a Just-in-time method can be negated using reporting technology to forecast demand. Apple requires its component suppliers to be as close as possible to its assembly line for the very same reason.

Have a good relationship with your trading partners

Secondly, and this follows exactly the same logic – if you can shift stock to your trading partners at exactly the right time, then you decrease the amount of stock on your shelves. You can reduce the turnaround time for orders using technology such as EDI. Better still, monitor the stock your biggest trading partners currently have – a concept known as Vendor Managed Inventory, or VMI – so that you can replenish goods at exactly the right time. This benefits the whole supply chain too.

Use any wastage

Like Ferraris, Apple’s products are known for looking just as beautiful under the hood as on the exterior. Delving into the case reveals more than just smart technology. Apple is notoriously frugal with components, reusing any wastage in its next line of products, to further reduce old inventory and reduce the cost of new products.

Keep a close eye on costs

Bringing down costs doesn’t necessarily entail using the cheapest components, but making smart decisions at the right time – Cook and right-hand man Jeff Williams once invested over a billion dollars in flash drives, correctly predicting they would form a large part of their future product lineup, simultaneously shutting out competition from an emerging market. While you might not have the nerve (or money) to play hardball like this; taking time to think about the long game can only help make your business leaner and more successful.

Whether you are just starting out or growing quickly, the basic principles of inventory management can put you ahead of the game – and, just like Apple’s Tim Cook, reap the benefits of becoming a supply chain genius.
Find out more about EDI and how to cut inventory and increase your cash.

Want More?

Read our Beginner’s Guide to Inventory Management.

Get the Guide to Inventory Management Now

Cin7 releases enhanced B2B online store and warehouse management modules

Cin7 is excited to announce the introduction of two new modules that enable product sellers to manage warehouses and sell to online B2B customers.

Today, Cin7 is very proud to announce the release of our all-new, all-improved B2B online store and warehouse management products, included for customers subscribed to our Business subscription plan and higher levels. Warehouse management is automatically included for qualifying customer accounts, which means customers can start using it right away. To add a B2B online store, send a request through Cin7 Connect or through the App Store in Cin7.

B2B online stores — with inventory built in!

Cin7 B2B online stores are a simple, yet mission-critical concept: they’re online stores specifically for your major retailer customers. On-account customers can now enjoy a high-speed online purchasing and checkout experience. And because the store is built into Cin7, their orders flow directly to the branch you choose for fulfillment. B2B online stores offer an amazing shopping experience for your wholesale customers and a time-saving solution to help you grow your distribution and sales to other businesses.

Here’s how it works: Once you give your store a name and URL, in just a few clicks you can set up a B2B online store to showcase particular products, with real-time stock levels, and invite specific customers to start an account for that store. You can repeat these steps to create multiple stores.

Your customers log in, select what they want from the interactive catalog, and purchase. To make it faster, they can re-order products they’ve previously purchased. It means you no longer have to go through time-consuming exchanges with wholesale customers to work out each and every order. When your customers can easily purchase what they want at their price — especially if it’s a routine order — that leaves you more time to develop new business and new customer relationships. And because the B2B online store is built into Cin7, there’s no integration or development work to connect your store with your inventory. It’s ready for you to set up and start selling.

It’s simple, and customers love it. Here’s what businesses who’ve been previewing the new B2B online store have to say:

“For us, the manual entry was the problem, and that’s what Cin7’s B2B Online Store has stopped. And it’s definitely time saved. It’s a brilliant little platform that allows business customers to go on a website, order what they want and… happy days.”

— Daniel David, KAS Australia. Read the full case study

For more information, visit Cin7 Connect

Warehouse management — with inventory built in!

Cin7 warehouse management is a comprehensive, centralized warehouse management product. As a Cin7 product, it seamlessly connects your inventory management to your warehoused products and procedures. If you manage your own warehouse and you need a comprehensive inventory management solution, this is a game-changer.

Warehouse management’s mobile-optimized interface connects inventory, sales channels, and orders to every process in the warehouse. Customers can receive purchase orders into zones and bins, move products into racking locations, pick with printed slips or scanners, and pack products (and there’s an option to print labels if you integrate with Starshipit or Shipstation.). Here’s just some of what you can do:

  • Receive purchase orders,
  • Receive orders and put products into locations,
  • Move orders between locations,
  • Pick orders and assign orders to totes,
  • Pack orders,
  • Create pick groups to organize picking activity,
  • View sales orders in the warehouse,
  • Track incoming orders, shipping deadlines, and picking activity.

A few Cin7 customers have already been test-driving warehouse management features, and the feedback has been great. Here’s what one customer had to say:

“Cin7 warehouse management has been a critical element in our warehouse optimization and expansion strategy. The barcode scanning functionality and informative dashboard have allowed us to reduce the number of errors made and effectively manage team productivity and efficiency. The friendly and intuitive interface has also made it easy to educate and train new team members.”

— Mario Pontes, Warehouse Manager, St. Agni

If you’re a customer already using Pick’n’Pack, a Cin7 feature that a lot of customers deployed in their warehouses, we’re continuing to support Pick’n’Pack so you can continue using it for stock counts.

For more information, visit Cin7 Connect.

We hope you enjoy the new features. As always, we want to hear what you think. Visit Cin7 Connect, or send us an email at feedback@cin7.com.

What Is 4PL and Does Your Business Need It?

Amazon in the US was carrying 480 million products in its catalog as of the end of 2015.

This ocean of inventory is what has turned the eCommerce giant into a logistics enterprise, enshrined by Amazon’s Operation Dragon Boat, a strategy for building an international shipping and logistics company within company walls.

The strategy includes buying up 3PLs and fleets of trucks, directly operating cargo planes, and generally taking ownership of the entire supply chain without third-party support to reduce shipping expenses, the bulk of its cost for order fulfillment. Aside from owning the supply chain outright, Amazon is doing for itself what Fourth-Party Logistics (4PL) providers do for others: take control of an entire supply chain.

The 4PL concept originated in 1996 when the management firm Accenture consolidated a multinational company’s freight forwarder base. 4PL became a somewhat self-serving acronym for any contractor who manages all the pieces of a supply chain and to give clients the “control tower” view of complex supply chains with a huge mix of warehouses, shipping companies, freight forwarders and agents to oversee.

Amazon’s strategy owning and managing its supply chain itself is simply out of the question for companies that aren’t rooted in eCommerce, moving very high volumes of product, and, well, that aren’t Amazon. So what does the rest of the world do?

Proceed from Your Business Model

Most businesses don’t have anywhere near the complex supply chain that Amazon has, but a business of any size must start out with a supply chain strategy suited to its business model.

Still, light manufacturers, suppliers and wholesalers will have to contract at least one 3PL to store and/or move inventory. A 3PL historically specializes in one particular aspect of a supply chain: warehousing, packaging, freight forwarding, cross-loading, logistics analytics, even IT services.

The boundaries have become fluid over the years. Bigger 3PLs will manage their own fleets of trucks and warehouses, and most 3PLs will also offer 4PL services themselves or team-up with a 4PL to provide it as an add-on service.

Early-stage businesses won’t need 4PL services, frankly. If your supply chain management strategy matches your business model, and you’re meeting your fulfillment rate targets, and it’s small enough to easily monitor and control everything that’s happening in your supply chain from your office, you won’t need 4PL services.

Rethink Strategy with 4PL

A 4PL is defined as an integrator that assembles and manages all the resources, capabilities and technology of a supply chain across multiple providers and internal company managers.

The 4PL function undertakes overall responsibility for logistics performance and the ability to impact the entire supply chain and not just single elements and aims to manage people, process and technology. Businesses tend to look to 4PL to improve efficiencies and increase the bottom line through back-end system integrations, standardization, and automation of order placement, and reduced procurement costs and order cycle times.

However, the time to consider a 4PL provider is after you’ve established a supply chain management strategy after you have internal processes in place and experienced staff that can evolve with new systems. In other words, 4PL is more geared to the older or larger enterprise that has to manage a multi-tiered and highly complex supply chain.

See for yourself how Cin7 can give you the control you need to manage your supply chain.

3 Examples of Creative Brick-and-Mortar

What is retail in this day-and-age? eCommerce has changed the landscape so quickly, it may be difficult for small or new businesses to see how or if a physical store fits in their strategy.

Yes, the customers are out there and they continue to shop in store more than online, at least for the time being. But there has to be a good reason and that’s where creative brick-and-mortar comes in.

For people like me who’ve never made and sold our own product, this seems like a big challenge. And I have to admire anyone who can marry their passion with a great product to come up with a creative brick-and-mortar solution.

True, there are plenty of valid retail formats that businesses can explore to stretch their creative brick-and-mortar thinking. Pop-up shops, markets, the store-within-a-store.

But creative brick-and-mortar goes beyond opening a door and hoping customers will step inside. It’s about knowing who that customer is first, what they want, and how best to get it to them. At least that’s what some recent examples of creative brick-and-mortar thinking seem to accomplish.

Creative Brick-and-Mortar in the Right Location

New York City commuters are always on the go and there are a ton of choices for them to quickly pick up a snack or a drink on their way. But New Stand launched its chain of convenience stores in 2015 to target millennials looking for healthier options when in a rush. New Stand set up small but sleek shops at busy locations where they sell snacks and a mix of other items, like natural beauty products, headphones, and greeting card, and ties in its brand with an app that signs customers up as members to receive special deals. The strategy has attracted customers and the company plans to open 20 more locations this year.

The Unique Product Offering

You probably know people who have eaten dough before it was baked into cookies. You may even be one of those people. Kristen Tomlan knew and launched an online business called DŌ, Cookie Dough Confections to match the public appetite for such a, well, decadent treat. When she realized there were no other stores in New York City that offered a similar product, she decided to open a brick-and-mortar flagship store, capitalizing on a niche market with a recognizable brand and a creative product experience.

Creative Brick-and-Mortar is Also Digital

Physical retail has to adopt digital strategies to unify their online and in-store shopping experience and customers expect it. A recent survey of 2,000 shoppers showed that 78% will buy or reserve a product before going into a store. While the above examples focused on small creative brick-and-mortar, a US furniture chain called The Mine has adopted technology to give customers 3D views of their luxury home furnishings products, with the goal of “wow”-ing customers over their products, whether they come to the store or shop online.

The 4 Principles of Demand Planning

Companies fall in two categories vis a vis inventory forecasting, a white paper written exclusively for Cin7 asserts.

One type of company makes forecasting (or demand planning) a top priority to optimize its supply chain management. Another asserts there is no point to predicting the future.

Those who don’t prioritize demand planning make excuses, like “We know forecasts will be wrong” or “Ours is an in which it is impossible to forecast”, writes supply chain expert Keith McNeil in his How to Master Demand Planning paper.

“Yet, most businesses are driven ultimately by a series of planned sales numbers,” he writes.

The goal of demand planning is to move toward perfect order fulfilment with optimal inventory levels. In this paper, McNeil describes the rationale for demand planning, four guiding principles to forecasting, and a process that any organization can use to make it an indispensable tool. Demand planning is not the fortunetelling exercise that neigh-sayers may have you believe, but properly executed, it is the best educated guess an organization can make.

“The more accurate that you are able to make your forecasts, the less inventory you will need to cover fluctuations in demand,” McNeil writes. “This in turn allows you to deliver higher customer service, better control of working capital and better profitability.”

Download the guide now: How to Master Demand Planning

Will Amazon New Zealand Be Next?

Amazon took significant steps recently to get up and running in Australia. Now, word on the street is the eCommerce giant has set its sights on New Zealand.

It may not be a question of if but when the company launches Amazon New Zealand.

Amazon Activates in Australia

Amazon has now leased a distribution center in Melbourne. It is also close to leasing a fulfillment center in Sydney.

The Australian Financial Review reported Amazon’s Melbourne location is a 24,000 square meter site that Bunnings once used as a distribution center. Amazon could potentially double the size of that facility. (Bunnings left that site for a larger facility in 2014).

Another report indicates Amazon is close to a deal on a Sydney facility, a roughly 50 drive west of the central business district. Amazon has worked with Goodman Group, which owns the site, to develop fulfillment and distribution centers in the US and Europe.

Amazon will likely spend the next few months preparing the warehouses (reportedly with automation and robotics) for an Australia launch next year.

News over the past 12 months suggested Amazon would be up and running this year. However, later reporting points to a 2018 launch date for Amazon prime and an Australia Marketplace.

So is an Amazon New Zealand next?

So with Amazon starting up in Australia, could an Amazon New Zealand be far behind?

It would make sense. This week, a financial firm made headlines by making that very case. Sort of.

As reported in the New Zealand Herald, a Forsyth Barr research report stated that “Once Australia is bedded-in, New Zealand presents a logical extension to Amazon’s investment in the region.”

While the report sees an increased likelihood of an Amazon New Zealand, it hedges on how that may look. Amazon may launch a separate New Zealand marketplace, establish a fulfillment center in New Zealand, or simply ship from Australia.

How Will Kiwi Businesses React?

Even if Amazon stays in Australia, its regional presence will impact Kiwi brands and retailers. At the very least, Amazon Australia makes shipping more affordable. Consequently, kiwi consumers will likely purchase more than they once did when buying on Amazon’s US or UK marketplaces.

However it shakes out, if you own a kiwi business, what is your Amazon strategy? Will you stick with your existing channels? Will you become a seller to make stock available to more customers? If you haven’t thought about it, now is the time to decide.

Do Companies Need Local Supply Chains?

Experts have debated the virtues of global versus local supply chains forever.

Two UK-based procurement experts back in 2003 made valid points for both.

Local supply chains means lower transport costs, lower supply chain risk, greater sustainability.

Global sourcing offers more choice of suppliers and the best available prices. A local supply chain may not be more sustainable than a global supply chain. The procurement expert noted, that lamb production in New Zealand produced 25% less CO2 than UK-bred lamb, even factoring in transportation emissions.

Those considerations have not changed over the years. Cloud solutions make it easier than ever to manage supply chains regardless of geography or complexity.

Companies of any size can outsource manufacturing now just as easily as they can source materials from anywhere around the world.

Big apparel retailers have seen incredible cost reductions by using technology to bring overseas sourcing and production facilities closer together.

Some companies go further to make “local sourcing” part of their story. Research shows customers make purchasing decisions based on concepts of sustainability, natural resources, and corporate responsibility in labor practices. Local supply chains can make a strong argument in that appeal.

Going Local

You may have many good reasons to build local supply chains.

One supply chain expert writing in Forbes suggested we’ve entered an age of trade protectionism.

Big companies that outsourced production and stretched their supply chains across the globe face pressure to build local supply chains if nations start putting tariffs on imports.

Globalization may not be under immediate threat, but companies have plenty of good reasons to consider building local supply chains anyway.

Webb’s recommendations for developing local supply chains appear to apply more to large companies, big manufacturers with a lot of influence over suppliers.

He recommends companies look to developing local suppliers, encouraging them to collaborate or even merge in order to meet the company’s demand.
Other experts say it pays to research the suppliers in your local market, if you don’t work with them already, to learn if they can meet your needs.